Serving the people of Norfolk

Free Training for Frontline Staff and Volunteers

Free Training for Frontline Staff and Volunteers

Community Action Norfolk are working with BESN (Big Energy Saving Network) to deliver free training to frontline workers and volunteers who support people who might be struggling to heat their homes adequately, to help them if they spot someone experiencing fuel poverty.

Fuel poverty can be caused by numerous factors: low income, poor heating and insulation and unaffordable energy prices. It can severely impact on health and wellbeing and contributes to excess winter deaths and rising NHS costs. Cold homes can affect or exacerbate a range of health problems, including:

  • respiratory problems such as bronchitis and asthma,
  • circulatory problems including strokes,
  • increased risk of anxiety, depression and other mental health issues.

Cold homes can also affect a wide range of issues such as educational performance among children and young people, and increased absenteeism at work. Older people too, are particularly vulnerable to the impacts of cold homes.

As your staff/volunteers work directly with people, they could well be working with people experiencing these problems. This training will highlight what fuel poverty is and why it is important to recognise the issues, and what help there is including; benefits of switching suppliers (how easy it is), to save even more money on energy, as well as highlighting services such as Warm Home Discount, Priority Service Register and smart meters. Frontline workers and volunteers who directly deal with those vulnerable people at risk of facing fuel poverty will be able to confidently give support with an energy issue after attending the training, it is also useful as a refresher to those who have attended in the past.

The training takes one hour, and can be arranged anywhere in Norfolk and the Eastern Region to accommodate your team. We can come to your workplace to deliver the training.

Please get in contact to arrange via phone on 01362 698216 or our email

Posted: Thu, 16 Jan 2020 10:08 by Helen Carrier

Tags: Community Action Norfolk, Training